Terms & Conditions
Welcome to the TrustMark Project! By accessing or using our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding. These Terms & Conditions are applicable to all users, including but not limited to hotel, restaurant, and villa owners (“Clients”) who utilize the TrustMark Digital Food Menu and other TrustMark services.
1. General Terms
1.1 Acceptance of Terms: By registering for or using the TrustMark services, you agree to comply with and be bound by these Terms & Conditions.
1.2 Eligibility: Our services are available only to businesses legally registered and operating within Sri Lanka. By using our services, you represent that you meet this eligibility criterion.
1.3 Service Updates: TrustMark reserves the right to modify, suspend, or discontinue any part of our services at any time with prior notice.
1.4 Fees and Payments: Clients are required to pay the agreed annual membership fee upfront. Promotional rates, such as the current offer of 16,000 LKR per year, are valid only for a limited time. Fees are non-refundable once paid, except in cases of a documented service failure attributable to TrustMark.
2. TrustMark Digital Food Menu
2.1 Service Description: The TrustMark Digital Food Menu is a fully customizable service allowing clients to update their menu items, descriptions, prices, and other content independently via a user-friendly interface.
2.2 Responsibility for Content: Clients are solely responsible for ensuring that all menu content is accurate, up-to-date, and complies with applicable laws (e.g., tax inclusions, labeling regulations, allergen declarations). TrustMark is not liable for errors, omissions, or any legal consequences arising from menu content.
2.3 Customization and Updates: Clients can make unlimited updates to their digital menu. TrustMark provides technical support for interface usage but does not manage or oversee daily menu updates.
2.4 Usage Guidelines: Clients must not upload content that is offensive, discriminatory, or violates intellectual property rights. TrustMark reserves the right to remove such content without prior notice.
3. Marketing Campaigns and Promotions
3.1 Scope: TrustMark conducts massive marketing campaigns, including social media promotions, influencer collaborations, and customer loyalty programs. Participation is limited to TrustMark members in good standing.
3.2 Marketing Materials: Clients agree to grant TrustMark permission to use their logos, images, and business details for promotional purposes.
3.3 Results Disclaimer: While TrustMark endeavors to provide maximum exposure, specific outcomes or increases in customer traffic are not guaranteed.
4. Data Protection and Privacy
4.1 Client Data: TrustMark collects and processes client data in accordance with applicable data protection laws. This includes but is not limited to client contact details and business information.
4.2 Customer Data: If TrustMark processes customer data on behalf of clients (e.g., for CRM tools), it does so solely to provide services and not for any other purpose.
4.3 Confidentiality: TrustMark maintains strict confidentiality regarding client and customer data. However, TrustMark is not liable for breaches caused by unauthorized access or hacking beyond reasonable preventive measures.
5. Intellectual Property
5.1 Ownership: All content, software, and materials provided by TrustMark remain the intellectual property of TrustMark. Clients are granted a limited, non-transferable license to use these resources for the duration of their membership.
5.2 Restrictions: Clients may not copy, distribute, or create derivative works based on TrustMark’s proprietary systems without prior written consent.
6. Liabilities and Indemnities
6.1 Limitation of Liability: TrustMark is not liable for direct, indirect, incidental, or consequential damages arising from the use of its services. This includes, but is not limited to, loss of revenue, customer complaints, or technical disruptions.
6.2 Indemnity: Clients agree to indemnify and hold harmless TrustMark, its employees, and affiliates from any claims, liabilities, or expenses arising from the misuse of TrustMark’s services.
7. Termination of Services
7.1 Client Termination: Clients may terminate their membership by providing written notice. Fees paid are non-refundable.
7.2 TrustMark Termination: TrustMark reserves the right to terminate services without notice if the client violates these Terms & Conditions.
8. Dispute Resolution
8.1 Jurisdiction: These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes shall be resolved under Sri Lankan jurisdiction.
8.2 Arbitration: In the event of a dispute, parties agree to attempt resolution through arbitration before pursuing legal action.
9. Amendments
TrustMark reserves the right to update these Terms & Conditions at any time. Clients will be notified of significant changes.
By using TrustMark services, clients agree to these Terms & Conditions. For questions or concerns, please contact TrustMark support at [confiancem18@gmail.com/+94 77 6096 551].