Privacy Policy

At TrustMark, we are committed to protecting the privacy of our users, including hotel, restaurant, and villa owners (“Clients”) and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Information Provided by Clients:

  • Business name, address, and contact details.

  • User account details, such as usernames and passwords.

  • Uploaded menu items, descriptions, prices, and other relevant business information.

1.2 Automatically Collected Information:

  • IP address, browser type, and operating system.

  • Usage data such as pages visited, time spent on pages, and navigation patterns.

  • Cookies and similar tracking technologies for analytics and personalization.

1.3 Customer Data:

If customers interact with digital menus or order management systems provided by TrustMark, we may process the following:

  • Order details (e.g., items ordered, time of order).

  • Feedback or reviews submitted via integrated features.

2. How We Use Your Information

2.1 For Service Delivery:

  • Provide, maintain, and improve our digital menu and other services.

  • Facilitate business operations like menu updates and order management.

  • Manage user accounts and provide customer support.

2.2 For Marketing and Promotions:

  • Conduct marketing campaigns, including social media promotions and loyalty programs.

  • Feature client businesses in promotional content (with consent).

  • Send updates about TrustMark services and offers.

2.3 For Analytics and Improvements:

  • Monitor usage trends to optimize website performance.

  • Conduct research and develop new features.

2.4 For Legal Compliance:

  • Comply with applicable laws and regulations.

  • Prevent fraudulent or unauthorized activities.

3. How We Share Your Information

3.1 Third-Party Service Providers:

We may share your information with trusted third parties to:

  • Process payments securely.

  • Provide analytics and performance tracking.

  • Enhance marketing campaigns through tools like email and social media.

3.2 Legal Disclosures:

We may disclose your information if required to do so by law or in response to valid legal requests.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of TrustMark’s assets, user information may be transferred to the acquiring entity.

4. Data Security

We implement advanced security measures to protect your data, including:

  • Encryption for sensitive information.

  • Secure servers and firewalls.

  • Regular security audits and vulnerability testing.

While we strive to safeguard your data, no method of transmission or storage is completely secure. Users are encouraged to use strong passwords and notify us of any suspicious activity.

5. Your Rights

5.1 Access and Update:

You can access and update your account information at any time through the user dashboard.

5.2 Data Deletion:

You may request the deletion of your personal data by contacting us. However, we may retain certain information for legal or operational purposes.

5.3 Opt-Out of Marketing:

You can opt out of marketing communications by using the unsubscribe link provided in our emails or contacting us directly.

6. Cookies and Tracking Technologies

6.1 Usage of Cookies:

We use cookies to:

  • Enhance user experience.

  • Analyze website performance.

  • Personalize content and ads.

6.2 Managing Cookies:

Users can manage cookie preferences through their browser settings. Note that disabling cookies may affect website functionality.

7. Children’s Privacy

TrustMark services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data being collected, it will be promptly deleted.

8. International Data Transfers

TrustMark operates within Sri Lanka but may store or process data on servers located in other countries. We ensure that any international data transfers comply with applicable data protection regulations.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with a “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [support@trustmark.lk]
Phone: [+94 77 6096 551]
Address: ConfianceM (PVT) Ltd., Galle, Sri Lanka.